“Customer Satisfaction” for Facebook is measured in click-
throughs and sales dollars…not in user complaints. You
and I are not customers to Facebook. We’re the product.
We’re what they’re selling — our eyeballs are being sold
to the advertisers. Their only reason to make you happy
is to ensure you come back (begrudgingly or not). Once
you realize that, their lack of “customer service” isn’t
surprising in the least. So long as you’re not paying for
the service, you’re not a customer. They care very little
about your privacy, your experience, the impact that their
constant site layout changes and privacy policies have on
you, the annoyance if/when they sell your personal data to
mailing lists and spammers — so long as it all suits the
needs of their true customers and doesn’t piss you off
enough that you don’t keep coming back. This is the way
of business…get used to it unless you want to pay for
these things.
- slashdotter commenting on this thread:
| From Xmas 09 |
Xmas light were so much fun putting up, it’s a shame not to leave them up all year…
Oh, look. My friend sent me a cow. And then another cow. And then an olive tree. And then a hay bale. And then 100 Farkle chips. And then a bumper sticker. And then threw a sheep at me. And then fought me on YoVille. And NO AND THEN! NO AND THEN!
Unless I keep our Colorado Springs house as warm as our Apt in Hawaii,
I get yelled at.
Internal Memorandum No. 8121b
ATTN: Employees of Goldman Sachs
We did it. Bottom of the ninth, down by three, bases loaded, and we cranked another grand slam to the moon. They may have shot Lennon, but nothing can kill the Beatles.
I admit things looked bleak for a minute there. We had to convert to a bank holding company and were forced to accept a taxpayer bailout. It felt un-American. Terribly unbanksmanly. But we accepted the money, knowing that we could magically weave it into a much larger mountain of money.
We had a few hard months there, didn’t we? They regulated our corporate jet so that we could no longer use it to fly from hole to hole on the green. Dave had to drain his money pool to half capacity. I stopped injecting gold into my blood. They don’t call it a recession for nothing. One day, we’ll look back on the year we received only five-figure bonuses and laugh.
Wanting to celebrate our renewed success is natural, but it’s important that we don’t go crazy here. Remember, ten per cent of the non-bank country is unemployed, and even those who are working have “real” jobs, where payment is proportional to the creation of a “product” or a “service.” Those poor bastards. So I ask that, in celebrating our raping of the stock market, we show restraint in the following ways:
- Please limit high-fives and chest bumps to a dozen a day.
- Don’t wear your crowns, except around the office.
- Stop paying for things in Monopoly money—I understand it is the same as real money to us, but there have been some complaints.
- For now, let’s take down the giant scoreboard that reads “Main Street: zero. Wall Street: a billion gazillion bajillion.”
Furthermore, to avoid drawing criticism from the press, this year the bonuses, expected to be comically large, will be distributed in blood diamonds, which can be easily concealed in a briefcase so it looks like we’re working.
I’d like to thank everyone who made this possible—for a second time. Respect to President Obama for keeping us in the green. Thanks to the big guy upstairs (me). And let’s not forget all the ordinary Americans, who, for some unfathomable reason, have refused to put us behind bars. We are literally taking money out of their wallets. Seriously, with these returns we are making Madoff look like a little kid with his hand caught in the cookie jar. Amateur!
Yours in money,
Lloyd Blankfein, C.E.O., Goldman Sachs
via the NewYorker


