“Customer Satisfaction” for Facebook is measured in click-
throughs and sales dollars…not in user complaints. You
and I are not customers to Facebook. We’re the product.
We’re what they’re selling — our eyeballs are being sold
to the advertisers. Their only reason to make you happy
is to ensure you come back (begrudgingly or not). Once
you realize that, their lack of “customer service” isn’t
surprising in the least. So long as you’re not paying for
the service, you’re not a customer. They care very little
about your privacy, your experience, the impact that their
constant site layout changes and privacy policies have on
you, the annoyance if/when they sell your personal data to
mailing lists and spammers — so long as it all suits the
needs of their true customers and doesn’t piss you off
enough that you don’t keep coming back. This is the way
of business…get used to it unless you want to pay for
these things.
- slashdotter commenting on this thread:
Jul 22
Apr 23
DSCI0007.JPG, originally uploaded by mycroftxxx.
Guess I don’t have to mow the lawn today….
Mar 10
Feb 27
That's what I get for waiting till the last minute. There goes my Sunday.
Feb 01
Day one of computer forensic training almost down.
– Sent from my Palm Pre
Dec 23
Dec 20
 |
| From Xmas 09 |
Xmas light were so much fun putting up, it’s a shame not to leave them up all year…
Dec 11
Dec 02
Oh, look. My friend sent me a cow. And then another cow. And then an olive tree. And then a hay bale. And then 100 Farkle chips. And then a bumper sticker. And then threw a sheep at me. And then fought me on YoVille. And NO AND THEN! NO AND THEN!
via verbict.com
Nov 21
DandyID
Twitter
Linkedin
Flickr
Picasa
Brightkite
Delicious
Friendfeed
Dopplr
Technorati
Tumblr
YouTube
myOpenID
ICQ
Google Profiles
Amazon Wish List
Friendster
Posterous
Pandora
FourSquare
